A: To place an order, browse our collection, select your preferred items, and click "Add to Cart." Once done, proceed to checkout and complete your purchase by providing your details and payment information.
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
A: Yes, you can modify or cancel your order within 24 hours of placing it. Please contact us at customer.care@marmar-halim.com for assistance.
A: Yes, we deliver worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
A: All items are pre-order, and delivery time usually takes 4-6 weeks or more.
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your shipment.
A: Duties, taxes, and import fees are not included in the shipping fee and will be assessed at delivery.
A: We accept returns and exchanges within 5 days of receiving your order, provided the items are unused, unwashed, and in their original packaging. Visit our Refund & Exchange Policy page for more details.
A: Complete the Refund & Exchange Form with your order details, and our team will respond within 3 business days. For additional support, email us at customer.care@marmar-halim.com.
A: No, duties, taxes, and surcharges paid at the time of purchase are non-refundable.
A: Yes, our products follow standard sizing. Refer to our Size Guide for detailed measurements to ensure a perfect fit.
A: Each item comes with specific care instructions. Generally, we recommend professional dry cleaning for delicate fabrics.
A: Yes, we offer customization for select items. For inquiries, please contact us at customer.care@marmar-halim.com.
A: No, you can checkout as a guest. However, creating an account allows you to track orders and manage your preferences easily.
A: Absolutely. We use advanced encryption technology to ensure your personal data and payment information remain secure. Visit our Privacy Policy for more information.
A: To create an account:
A: By creating an account, you can:
A: If you forgot your password, click on “Forgot Password” on the login page. Enter your registered email address, and we’ll send you a link to reset your password.
A: Yes, you can place an order as a guest. However, creating an account allows for a faster and more convenient shopping experience.
A: To update your details:
A: Marmar Halim is based in Dubai Design District building 6 showroom M07, Dubai, United Arab Emirates, with worldwide delivery available.
A: You can reach us via email at customer.care@marmar-halim.com. Our team is available from Monday to Friday 9AM-5PM.
A: Subscribe to our newsletter and follow us on our Instagram Account for updates on new launches and exclusive offers.
